Refund policy
Returns Policy
At Rated World, we take pride in creating premium-quality products. If you’re not completely satisfied with your purchase, we’re here to help.
Standard Returns
You may request a return within 14 days of your item being delivered.
If the final day of your return window falls on a weekend or public holiday, your return period will automatically be extended to the next working day.
To be eligible for a return, items must:
- Be unworn, unused and in their original condition.
- Have all original tags attached.
- Be returned in the original packaging where possible.
- Be free from stains, odours, damage or any signs of wear.
Returns that do not meet these conditions may be refused and returned to the sender.
Return Shipping
Unless your item is faulty or we have sent you the wrong product, customers are responsible for the cost of returning their order.
We strongly recommend using a tracked postal service, as Rated World cannot be held responsible for items lost or damaged during return transit.
Restocking Fee
Approved returns may be subject to a 5% restocking fee, which will be deducted from your refund. This fee helps cover payment processing, inspection and restocking costs.
No restocking fee will be charged where an item is faulty, damaged or supplied incorrectly.
Christmas Returns
Orders placed between 1 November and 24 December may be returned until 31 January, provided they meet the return conditions outlined above.
Limited Edition Products
Many Rated World products are produced in limited quantities.
Exchanges are subject to stock availability. If your requested size or item is no longer available, we may offer a refund (less any applicable restocking fee) or store credit.
Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs of the issue.
Where appropriate, we will arrange a replacement, repair, refund or store credit in accordance with your statutory rights.
Refunds & Store Credit
Once your return has been received and inspected, we’ll notify you of the outcome.
Approved refunds will be issued to your original payment method within 5–10 working days, depending on your payment provider.
If you choose store credit, it will be issued once your return has been approved and can be used on any future Rated World purchase.
Original shipping charges are non-refundable unless the return is due to our error or a faulty item.
Order Cancellations
Orders may be cancelled at any time before they have been fulfilled.
Once an order has been dispatched, it can no longer be cancelled and must instead follow our Returns Policy.
Returns Address
RTDWRLD Clubhouse
Owen Road
Diss
Norfolk
IP22 4ER
United Kingdom
Contact Us
For any questions regarding returns or cancellations, please contact us before sending your item back.
Email: sale@ratedwrld.com
Our team aims to respond within 1–2 working days.